About My Computer Therapy

I started My Computer Therapy because my neighbor needed her printer fixed.

Then her WiFi. Then her son’s laptop, which had more malware than a back-alley USB drive. Then the retired couple down the road who couldn’t get their photos off their old computer. Then the small business owner whose email stopped working and nobody could explain why.

At some point I realized: these aren’t technology problems. They’re communication problems. The tech works fine. It’s the relationship people have with it that’s broken — and the tech industry profits from keeping it that way.

What I Keep Seeing

People who are smart, capable, and successful in every other part of their lives — but who feel helpless when their computer acts up. Seniors who’ve been talked down to by tech support so many times they’ve given up. Families with seventeen years of photos on a laptop with no backup. Small businesses running everything through a free email account they don’t control.

The pattern is always the same: well-meaning people, complex tools they never asked to own, and an industry that profits from confusion.

I fix the computer. Then I explain what happened. That’s the therapy.

Why In-Home

I come to your home because that’s where the problem is. Your computer is connected to your printer, your WiFi, your specific setup. Drop-off repair misses all that context.

More importantly: you learn better in your own space. When I show you how to run a backup at your own desk, you remember it. When I explain your WiFi setup while standing in your living room pointing at the router, it sticks.

Why North Shore Only

Hanalei to Kīlauea. This is where I live and work.

I keep the service area small because fast response times and real relationships matter more than scale. I know the power grid here. I know the bandwidth. I know which internet providers actually work in Princeville vs. Kīlauea. That local knowledge is half the job.

What MCT Won’t Do

• Won’t upsell you. If your computer can be fixed, I fix it. I don’t push new hardware when a cleanup will do.
• Won’t use jargon. If I can’t explain it in plain language, I haven’t understood it well enough.
• Won’t create dependency. The goal is for you to understand your technology better after every visit. If you never need to call me again, I did my job.

Community Radio

MCT is connected to a bigger project: Kauaʻi Digital Village — community-owned digital infrastructure for the island. Part of that is Tune Into Tomorrow, a community radio station streaming 24/7 from the North Shore. You can hear it right now in the player at the bottom of this page.

Advanced Infrastructure

For projects beyond a house call — self-hosted servers, business networks, cybersecurity, custom automation — visit systems.mycomputertherapy.com.

Jack Turner

That’s me. I answer the phone. I do the work. MCT isn’t a company with a fleet of technicians — it’s one person who does the job right.

808-647-2304
aloha@mycomputertherapy.com
Hanalei to Kīlauea, Kauaʻi